BISNIS PLAN PROPOSAL, JOB EXPLANATION and SERVICE TO CUSTOMER
GROUP :
1. ADINDA PUTRI (20217142)
2. NAFISAH QOULBI (24217399)
3. RAHAYU AGRIANI (24217885)
4. ROSIDAH PANJAITAN (25217400)
5. YOSSY ROSALINDA (26217307)
CLASS : 3EB15
COURSES : ENGLISH BUSINESS #
FAKULTAS EKONOMI
UNIVERSITAS GUNADARMA
2019/2020
• Introducing a new product and its level of development“ introducing toyota avanza from time to time “
The initial appearance of the Toyota Avanza in Indonesia, occurred on December 11, 2003 at the Gaikindo Auto Expo. This car is the result of the first collaboration of PT Toyota Astra Motor (TAM) with PT Astra Daihatsu Motor (ADM). Daihatsu sells the popular car by the name of Xenia. Besides in Indonesia, Avanza is also sold in Malaysia by Perodua Manufacturing Sdn. Bhd. And in China by FAW Jilin.
Avanza became a pioneer of a new class at that time, Low Multi Purpose Vehicle (LMPV) in the country. Now, for almost fourteen years he accompanied Indonesian consumers. Avanza has changed generations and experienced a lot of refreshment. Millions of successful Avanzasold, anesthetized consumers until now. Avanza has always been a barometer and role model for every new competitor that comes along. How was the Avanza trip from time to time? Following the development of Avanza from the first generation to the present.
First Generation (2003-2011)
The first generation Avanza was introduced in 2003 in two types: 1.3 E and 1.3 G 5-speed manual transmission. Low Multi Purpose Vehicle (MPV), only sold in a choice of engines, 1.3 liters and one type of transmission, manual. The lowest type is very minimal in features, it only uses tin rims, thin rear view mirrors and still doesn't use double blower air conditioners. While the type G has been using double blowers, alloy rims, more modern rear view mirrors and more. A year later, the highest type of Avanza got an additional new variant with a 4-speed automatic transmission.
Changes made by Toyota on the Avanza engine in 2006. In July they immerse VVT-I technology (Variable Valve Timing Intelligence). This technology allows regulating the intake of a variable mixture of air and gasoline by installing smart valves on the engine head. The new variant of Avanza 1.3 S was also introduced.
The latest variant is the highest type of Avanza with a number of body kit additions to its exterior. Since then, the safety features of the ABS (Anti-lock Brake System) brakes have been installed on the Avanza.
In late 2006, Toyota re-introduced the new variant of the Avanza, namely the choice of a 1.5 liter VVT-I engine. If previously the automatic transmission was only available at the highest type, in 2009 the lowest Avanza type was given the choice of 4-speed automatic transmission.
Second Generation (2011-Present)
The full Avanza change model was carried out in November 2011. The addition of the long dimension makes the rear trunk load a gallon of refillable water, even though the third row seat stands upright for passengers to sit on. Exterior and interior appearance has changed. The second generation is available in 2 engine choices, 1.3 liter and 1.5 liter. Both are also offered in a choice of 5-speed manual transmission and 4-speed automatic.
Cabin comfort is also improved. The layer of roof lining that was made from semi-synthetic leather is replaced by a harder material. So the Avanza cabin can reduce the heat of the sun and the noise of the water. Since the second generation the second row seats can also be shifted back and forth besides reclining.
Marking the start of the second generation Avanza, Toyota offers a new top variant called Veloz. Not just adding a body kit, Toyota even put on a different face for the top variant. Starting from the front grille, front bumper, to the features contained in it.
Avanza success attracted the attention of other car manufacturers. Suzuki introduced Ertiga and Honda brought in Mobilio. In 2013, Toyota continued to improve quality to keep up with its competitors. Safety features are enhanced by embedding dual SRS Airbags and perfecting NVH (Noise, Vibration and Harshness) levels. Toyota also designed a new, thicker seat and three head rest for the second row seats. A year after, Avanza Luxury was introduced with a number of additional ornaments on the exterior and interior.
The last refresh was made in 2015. Toyota calls this car the Grand New Avanza and Grand New Veloz. This Avanza facelift, undergoing face change surgery because it has a appearance that changes significantly compared to before. The interior is now wearing an elegant dual tone color. Entertainment features are enhanced with a touch screen head unit. Likewise with driving support features such as the ECO indicator lamp and others.
The refresher for Veloz is even greater, now using the projector headlights. After Mobilio RS changed its face, Veloz is now the only small MPV in Indonesia besides WulingConfero who uses this type of lamp. Grand New Avanza is also the latest equipped with a new engine Dual VVT-I technology.
The final feature is the development of the VVT-I which makes it available not only on the intake valve but also on the exhaust valve. The result is avanza and veloz’s promised efficiency more efficiently.
• Explain a job decription and how to delegate to others
I am a doctor. I work in a famous hospital in Indonesia. My work experience is quite long, which is around fifteen years. My main duties as a doctor are to cure which includes diagnosis, physical and mental examination of the patient, determining supporting examinations, determining the management and treatment of patients, taking medical actions, writing prescription drugs and medical devices, issuing doctor's certificates, storing drugs in the number and types permitted , concocting and handing over medicine and disease therapy. Every day in the hospital, I was faced with several patients who had various complaints of illness. In daily practice, there are often a number of problems that I face that require me to delegate authority to the nurse. Delegation of authority that is delegate, among others, namely the handling of patients in large numbers, while the number of doctors is limited; the doctor leaves the health facility for a certain period of time. I do this delegation so that patients do not wait too long or too late to handle. The tasks that I delegate to nurses are:
1. Check the patient's vital signs such as blood pressure, heart rate, breathing frequency and body temperature.
2. Perform medical measures such as taking blood, injecting, putting IV tubes, and cleaning wounds.
3. Provide information about the disease, treatment plan and an explanation of the drugs consumed by the patient.
4. Provide basic immunizations according to government programs.
• Pelayanan Kepada Pelanggan :
- Complaint response(Respon Keluhan) :
This dialogue happened after the guest has ordered the food. (Dialog ini terjadi setelah tamu memesan makanan).
Waiter : These are your orders Sir, a chicken steak with mushroom sauce and a glass of avocado juice. (Ini pesanan – pesanan anda Pak, sebuah steak ayam dengan saus jamur dan segelas jus alpukat).
Guest : Excuse me, waiter. (Maaf, pelayan).
Waiter : Yes, Sir. What can I do for you? (Ya, Pak. Ada yang bisa saya bantu?).
Guest : I am sorry but this is not like what I have ordered. Would you mind telling me who’s the chef? (Maaf makanan ini tidak seperti yang saya pesan. Bisakah anda memberitahu siapa kokinya?).
Waiter : I am so sorry Sir. Is there any problem with your order? (Saya minta maaf Pak. Apakah ada masalah dengan pesanan anda?).
Guest : Yeah. I think there is something wrong about the food. Do you still remember what I’ve ordered?(Ya. Saya rasa ada sesuatu yang salah dengan makanannya. Apakah anda masih ingat dengan apa yang telah saya pesan?).
Waiter : Okay Sir, let me repeat your order. You ordered a chicken steak with mushroom sauce and a glass of avocado juice. (Baik Pak, persilahkan saya untuk mengulangi pesanan anda. Anda memesan sebuah steak ayam dengan saus jamur dan segelas jus alpukat).
Guest : Yes, but as you can see, I ordered a chicken steak with mushroom sauce but that is a black pepper sauce and also the chicken is not well-cooked. (Ya, tapi seperti yang anda lihat, saya memesan sebuah steak ayam dengan saus jamur tetapi itu adalah saus lada hitam dan juga ayamnya tidak matang).
Waiter : I really apologize for this inconvenience Sir. Allow me to get you the new one. (Saya sungguh meminta maaf atas ketidaknyamanan ini Pak. Persilahkan saya untuk memberi anda yang baru).
Guest : That’s alright. This restaurant has been running for so long, I just don’t expect that such things happen here. (Baiklah. Restoran ini sudah berjalan begitu lama, saya hanya tidak menyangka hal – hal seperti itu bisa terjadi disini).
Waiter : I’m sorry Sir. I apologize on behalf of my chef. (Saya minta maaf Pak. Saya meminta maaf atas nama koki saya).
Guest : Okay, no problem. Just make sure that such things will not happen again. (Oke, tidak masalah. Hanya pastikan hal – hal seperti itu tidak terjadi lagi).
Waiter : Alright Sir. Thank you for your kindness. (Baik Pak. Terima kasih atas keramahan anda).
Guest : I would appreciate if you can replace it with the new one. (Saya akan menghargai apabila anda dapat menggantinya dengan yang baru).
Waiter : Absolutely Sir, please wait a moment. (Tentu saja tuan, tolong tunggu sebentar).
Guest : Ok, thanks. (Ok, terima kasih).
Waiter : You are welcome Sir. (Terima kasih kembali Pak).
- Comparing a Product and Giving Suggestion or Advice ( Membandingkan suatu Produk dan Memberikan saran)
This dialogue occurs when Aily as a customer wants to buy a lipstick product. (Dialog ini terjadi ketika Aily sebagai cutomer ingin membeli produk lipstik).
Salesgirl : Is there anything i can help with? (Apakah ada yang bisa saya bantu?)
Aily : I want to buy lipstick product. (Saya ingin membeli produk lipstik).
Salesgirl : What kind of lipstick product do you want or what type ? (Produk lipstik seperti apa yang anda inginkan atau jenis apa?)
Aily : Uh, I dunno about that. I am a beginner hahahaha ( Uh, saya tidak tahu tentang itu. Saya pemula)
Salesgirl : I see, so in here we sells lipstick products such as lip tint, lip cream, and glossy lipstick (Saya tahu, jadi di sini kami menjual produk lipstik seperti liptint, lipmatte, dan lipstik mengkilap)
Aily : Okay, but i don't understand about that. Can you explain to me about three of these? (oke, tapi saya tidak mengerti tentang hal itu dapatkah Anda menjelaskan kepada saya tentang tiga hal ini?)
Salesgirl : Sure miss, I will explain to you (tentu nona, saya akan menjelaskan kepada anda)
The first we have lip tint, this lip tint has a watery texture so it feels lighter on the lips, the formula is also more durable and produces natural stain (yang pertama kami memiliki liptint, liptint ini bertektur watery jadi terasa lebih ringan dibibir , formulanya juga lebih tahan lama dan menghasilkan stain yang alami)
The second is lip cream, textured lipcream is more creamy than tint can also give the appearance of full lips and a matte or satin finish (yang kedua lip cream , lip cream bertekstur lebih creamy dibanding tint juga dapat memberikan tampilan bibir yang penuh dan hasil akhir yang matte atau satin)
The last one is a glossy lipstick, this oil-based product so it feels moist and light on the lips but easy to transfer so that its use does not last long, compared to lipcream which has a matte finish that can last for hours (yang terakhir ada glossy lipstik, produk ini berbahan dasar minyak sehingga terasa lembab dan ringan dibibir tapi mudah transfer sehingga pemakaiannya tidak bertahan lama , dibanding dengan lipcream yang memiliki hasil matte yang mampu bertahan berjam-jam)
after I explain this, which product do you need? (setelah saya jelaskan ini, produk mana yang anda butuhkan)
Aily : I want a lipstick product that is long-lasting. Do you have any suggestion forme? (aku ingin produk lipstik yang tahan lama. Apakah anda punya saran untuk saya?)
Salesgirl : Okay,I will recommend you for a lip cream cause this product have a mattifying and long-lasting claim. (Oke,Saya akan menyarankan anda lip cream karena priduk ini mempunyai klaim tidak memiliki kilau dan tahan lama).
Aily : Do you have any suggestions on what brand i should choose? (Apakah Anda memiliki saran tentang merek apa yang harus saya pilih?)
Salesgirl : I suggest you to choose a brand from Maybelline, Loreal or Make Over with affordable price. ( Saya sarankan anda untuk memilih merek dari Maybelline, Loreal atau Make Over dengan harga terjangkau).
Aily : I’ll choose from Loreal. (Saya akan memilih dari Loreal).
Salesgirl : Is there any color you want? (Apakah ada warna yang anda inginkan?)
Aily : Does Loreal have a nude color? (Apakah Loral memiliki warna natural?)
Salesgirl : There’re several nude colors available. Would you like to try it? ( Ada beberapa warna natural yang tersedia. Apakah anda berkenan untuk mencobanya?)
Aily :Yeah, sure. ( Ya.tentu saja).
Salesgirl : This color really suit on you. ( Warna ini sangat cocok untu anda).
Aily : Okay, i’m gonna buy this color. Thank you for your advice. (Ok, aku akan membeli warna ini. Terima kasih atas saran anda).
Salesgirl : Yeah, no problem that’s my job. (Tidak masalah itu sudah tugasku).
