BISNIS PLAN PROPOSAL, JOB EXPLANATION and SERVICE TO CUSTOMER
GROUP :
1. ADINDA PUTRI (20217142)
2. NAFISAH QOULBI (24217399)
3. RAHAYU AGRIANI (24217885)
4. ROSIDAH PANJAITAN (25217400)
5. YOSSY ROSALINDA (26217307)
CLASS : 3EB15
COURSES : ENGLISH BUSINESS #
FAKULTAS EKONOMI
UNIVERSITAS GUNADARMA
2019/2020
• Business Plan Proposal
Melissa Shafer
Founder
SushiWire
Seattle, Washington
Proposal Summary
SushiWire will use existing texting technology to facilitate making the transfer of small amounts of money easier and at a low fee per transaction.
Business Description
SushiWire will facilitate transferring a small amount of money to another person overseas, and at a minimal cost. The customer only needs the recipient’s phone number. While this is attractive to parents of children who live overseas, it can also be a good micro-financing option. The simplified method will be used between phones the same way Red Cross lets you text to donate to them. The small usage charge will go from the customer’s phone and signal our program in a text message if they have connected their phone to SushiWire along with their bank information.
Vision
To make transfers of small amounts of money simple, quick, and affordable (only pennies per transaction).
Target Audience
Users of this service will be mostly students traveling or living abroad, and their parents. These days, the tech savvy student will have no problem ensuring their account is synced to their cell phones. All a parent has to do is text a dollar amount to one number, and then approve the transaction.
Goal
Simplifying the transfer process is paramount to ensuring the service’s popularity. Using the same technology as is used to make a donation, the fee is actually included in the phone bill instead of having to get approval for a withdrawal from the bank. SushiWire signals the account the same way PayPal does, only faster because it uses text for “instant” availability.
Initial Costs in 1st Year
Infrastructure $10,000
Tech Staff $300,000
Programming $100,000
Marketing $150,000
Revenue Model
Fees are charged at a rate of $0.01 to $0.02 per dollar transferred, generating as much as $2.00 for a $100 transaction, for example. Most of the transactions would be small, and the cost to the consumer will be low, however its popularity, and thus frequency of use, would produce excellent revenues.
Estimated Growth first year
10,000 customers
The average customer makes 2-3 transactions per month.
The average transaction is $50
Future Development
To incorporate a mobile app with an email trigger instead of only a text-triggered way to finance.
For further details and partnership information, please contact:
Melissa Shafer
Founder@SushiWire.com
888-888-8888
• Example explanation of a job description
Personal experience:
Finance Manager
I have worked as a Financial Manager for five years in charge of and borrowed company finances and made long-term business plans. Other duties are controlling income, cash flow, expenses, and others related to financial companies.
Contoh menjelaskan deskripsi sebuah pekerjaan
Pengalaman Pribadi :
Finance Manager
Saya telah bekerja sebagai Finance Manager selama lima tahun yang tugas utamanya merencanakan dan mengawasi keuangan perusahaan secara teliti dan memproduksi rencana bisnis jangka panjang. Tugas lainnya yaitu sebagai pengendali pendapatan, arus kas, pengeluaran, dan lain sebagainya yang berhubungan dengan finansial perusahaan.
Delegation to others:
As a Finance Manager I am tasked with making financial reports and interpreting financial information to managerial staff, analyzing costs, prices, variable sales contributions and the company's actual performance that is comparable to business planning. Other duties, I also oversee the operations of the finance department, set goals and objectives, and manage the preparation of company budgets with auditors to ensure that financial calculations are correct.
Delegasi kepada orang lain :
Sebagai Finance Manager saya bertugas membuat laporan keuangan dan menginterpretasikan informasi keuangan kepada staf manajerial, menganalisis biaya, harga, kontribusi penjualan variable serta kinerja aktual perusahaan yang sebanding dengan perencanaan bisnis. Tugas lainnya, saya juga mengawasi operasi dari departemen keuangan, menetapkan tujuan dan sasaran, dan mengelola penyusunan anggaran perusahaan dengan auditor untuk memastikan bahwa perhitungan keuangan tepat.
• Pelayanan Kepada Pelanggan :
- Complaint response (Respon Keluhan) :
This dialogue happened after the guest has ordered the food. (Dialog ini terjadi setelah tamu memesan makanan).
Waiter : These are your orders Sir, a chicken steak with mushroom sauce and a glass of avocado juice. (Ini pesanan – pesanan anda Pak, sebuah steak ayam dengan saus jamur dan segelas jus alpukat).
Guest : Excuse me, waiter. (Maaf, pelayan).
Waiter : Yes, Sir. What can I do for you? (Ya, Pak. Ada yang bisa saya bantu?).
Guest : I am sorry but this is not like what I have ordered. Would you mind telling me who’s the chef? (Maaf makanan ini tidak seperti yang saya pesan. Bisakah anda memberitahu siapa kokinya?).
Waiter : I am so sorry Sir. Is there any problem with your order? (Saya minta maaf Pak. Apakah ada masalah dengan pesanan anda?).
Guest : Yeah. I think there is something wrong about the food. Do you still remember what I’ve ordered?(Ya. Saya rasa ada sesuatu yang salah dengan makanannya. Apakah anda masih ingat dengan apa yang telah saya pesan?).
Waiter : Okay Sir, let me repeat your order. You ordered a chicken steak with mushroom sauce and a glass of avocado juice. (Baik Pak, persilahkan saya untuk mengulangi pesanan anda. Anda memesan sebuah steak ayam dengan saus jamur dan segelas jus alpukat).
Guest : Yes, but as you can see, I ordered a chicken steak with mushroom sauce but that is a black pepper sauce and also the chicken is not well-cooked. (Ya, tapi seperti yang anda lihat, saya memesan sebuah steak ayam dengan saus jamur tetapi itu adalah saus lada hitam dan juga ayamnya tidak matang).
Waiter : I really apologize for this inconvenience Sir. Allow me to get you the new one. (Saya sungguh meminta maaf atas ketidaknyamanan ini Pak. Persilahkan saya untuk memberi anda yang baru).
Guest : That’s alright. This restaurant has been running for so long, I just don’t expect that such things happen here. (Baiklah. Restoran ini sudah berjalan begitu lama, saya hanya tidak menyangka hal – hal seperti itu bisa terjadi disini).
Waiter : I’m sorry Sir. I apologize on behalf of my chef. (Saya minta maaf Pak. Saya meminta maaf atas nama koki saya).
Guest : Okay, no problem. Just make sure that such things will not happen again. (Oke, tidak masalah. Hanya pastikan hal – hal seperti itu tidak terjadi lagi).
Waiter : Alright Sir. Thank you for your kindness. (Baik Pak. Terima kasih atas keramahan anda).
Guest : I would appreciate if you can replace it with the new one. (Saya akan menghargai apabila anda dapat menggantinya dengan yang baru).
Waiter : Absolutely Sir, please wait a moment. (Tentu saja tuan, tolong tunggu sebentar).
Guest : Ok, thanks. (Ok, terima kasih).
Waiter : You are welcome Sir. (Terima kasih kembali Pak).
- Comparing a Product and Giving Suggestion or Advice ( Membandingkan suatu Produk dan Memberikan saran)
This dialogue occurs when Aily as a customer wants to buy a lipstick product. (Dialog ini terjadi ketika Aily sebagai cutomer ingin membeli produk lipstik).
Salesgirl : Is there anything i can help with? (Apakah ada yang bisa saya bantu?)
Aily : I want to buy lipstick product. (Saya ingin membeli produk lipstik).
Salesgirl : What kind of lipstick product do you want or what type ? (Produk lipstik seperti apa yang anda inginkan atau jenis apa?)
Aily : Uh, I dunno about that. I am a beginner hahahaha ( Uh, saya tidak tahu tentang itu. Saya pemula)
Salesgirl : I see, so in here we sells lipstick products such as lip tint, lip cream, and glossy lipstick (Saya tahu, jadi di sini kami menjual produk lipstik seperti liptint, lipmatte, dan lipstik mengkilap)
Aily : Okay, but i don't understand about that. Can you explain to me about three of these? (oke, tapi saya tidak mengerti tentang hal itu dapatkah Anda menjelaskan kepada saya tentang tiga hal ini?)
Salesgirl : Sure miss, I will explain to you (tentu nona, saya akan menjelaskan kepada anda)
The first we have lip tint, this lip tint has a watery texture so it feels lighter on the lips, the formula is also more durable and produces natural stain (yang pertama kami memiliki liptint, liptint ini bertektur watery jadi terasa lebih ringan dibibir , formulanya juga lebih tahan lama dan menghasilkan stain yang alami)
The second is lip cream, textured lipcream is more creamy than tint can also give the appearance of full lips and a matte or satin finish (yang kedua lip cream , lip cream bertekstur lebih creamy dibanding tint juga dapat memberikan tampilan bibir yang penuh dan hasil akhir yang matte atau satin)
The last one is a glossy lipstick, this oil-based product so it feels moist and light on the lips but easy to transfer so that its use does not last long, compared to lipcream which has a matte finish that can last for hours (yang terakhir ada glossy lipstik, produk ini berbahan dasar minyak sehingga terasa lembab dan ringan dibibir tapi mudah transfer sehingga pemakaiannya tidak bertahan lama , dibanding dengan lipcream yang memiliki hasil matte yang mampu bertahan berjam-jam)
after I explain this, which product do you need? (setelah saya jelaskan ini, produk mana yang anda butuhkan)
Aily : I want a lipstick product that is long-lasting. Do you have any suggestion for me? (aku ingin produk lipstik yang tahan lama. Apakah anda punya saran untuk saya?)
Salesgirl : Okay,I will recommend you for a lip cream cause this product have a mattifying and long-lasting claim. (Oke,Saya akan menyarankan anda lip cream karena priduk ini mempunyai klaim tidak memiliki kilau dan tahan lama).
Aily : Do you have any suggestions on what brand i should choose? (Apakah Anda memiliki saran tentang merek apa yang harus saya pilih?)
Salesgirl : I suggest you to choose a brand from Maybelline, Loreal or Make Over with affordable price. ( Saya sarankan anda untuk memilih merek dari Maybelline, Loreal atau Make Over dengan harga terjangkau).
Aily : I’ll choose from Loreal. (Saya akan memilih dari Loreal).
Salesgirl : Is there any color you want? (Apakah ada warna yang anda inginkan?)
Aily : Does Loreal have a nude color? (Apakah Loral memiliki warna natural?)
Salesgirl : There’re several nude colors available. Would you like to try it? ( Ada beberapa warna natural yang tersedia. Apakah anda berkenan untuk mencobanya?)
Aily :Yeah, sure. ( Ya.tentu saja).
Salesgirl : This color really suit on you. ( Warna ini sangat cocok untu anda).
Aily : Okay, i’m gonna buy this color. Thank you for your advice. (Ok, aku akan membeli warna ini. Terima kasih atas saran anda).
Salesgirl : Yeah, no problem that’s my job. (Tidak masalah itu sudah tugasku).
Tidak ada komentar:
Posting Komentar